FREE SHIPPING within Spain!

Shipping, Delivery and Returns

1. Shipping and Delivery

  • Shipping Methods: The available shipping methods for your order will be displayed at checkout.
  • Shipping Costs: Shipping costs are calculated based on the weight of your order and the destination. The total shipping cost will be displayed at checkout before you finalize your purchase.
  • Delivery Time: 

    Delivery times vary depending on the destination. Estimated delivery times are as follows:

    • Spain: 2-5 days
    • Europe: 2-7 days

    Please note that these are estimated delivery times and actual delivery may vary based on various factors such as customs processing and local delivery services. We will provide tracking information once your order has been shipped so you can follow its progress.

  • Order Processing: Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has been shipped.
  • International Shipping: We ship to select international destinations. International shipping costs will be provided at checkout. Please be aware that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

2. Returns and Refunds

  • Return Policy: We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of receipt for a refund or exchange, provided that the items are in their original condition and packaging.
  • Return Process: To initiate a return, please contact our customer service team by filling out the contact form available in the contact section of our website with your order number and the reason for the return. We will provide you with return instructions and a return shipping address.
  • Return Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns. 
  • Refunds: Once we receive and inspect your returned item, we will process your refund within 10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
  • Exchanges: If you wish to exchange an item, please indicate this when you contact our customer service team. 
  • Condition of the returned product: new only. The return label is customer responsibility. 

3. Damaged or Defective Items

  • Reporting Damaged or Defective Items: If you receive an item that is damaged or defective, please contact our customer service team filling out the contact form within 7 days of receipt. Provide your order number and a description of the issue, along with photos of the damaged or defective item.
  • Resolution: We will work with you to resolve the issue as quickly as possible, which may include sending a replacement item or issuing a refund.

4. Contact Information

For any questions or concerns regarding shipping, delivery, or returns, please fill out the contact form available in the contact section of our website.

Your Milánova & Milánova Team

Your order will be accepted for refund or exchange if returned in original condition and packaging, within thirty (30) days from the delivery date. The returned item(s) must be accompanied by the original receipt or a copy in the case of a partial return. Original shipping charges are non-refundable. 



FAQ

For any issues or a change of heart, contact us by filling out the contact form

  1. How do I request a refund or exchange?

    • To request a refund or exchange, please fill out the contact form available in the contact section of our website.

  2. What should I do if my package arrives damaged?

    • If your package arrives damaged, please email us a photo of the damaged box along with your order details.

  3. What condition should the products be in for a return?

    • Products should be in their original condition, unused, and with all original packaging and tags intact.

  4. Who covers the return shipping costs?

    • The customer is responsible for the return shipping cost unless the return is due to a defect, in which case we cover the full return shipping cost.

  5. How long do I have to return an item?

    • You have 30 days from the date of delivery to request a return or exchange.

  6. How long does it take to process a return?

    • Once we receive your returned item, we will process your refund or exchange within 5-7 business days.

  7. Can I return a sale item?

    • Sale items are subject to the same return policy as regular-priced items unless otherwise stated.

  8. How will I receive my refund?

    • Refunds will be issued to the original payment method used during the purchase.

  9. What if I want to exchange my item for a different size or color?

    • If you wish to exchange your item for a different size or color, please specify this in your email when requesting the exchange.

  10. Can I track the status of my return or exchange?

    • Yes, you will receive a confirmation email once we have received your return and another email once your refund or exchange has been processed.